Toyota offers buy-back of its electric bZ4X SUV crossovers following vehicle recall in June, first reported Electrician. The recall, which Toyota issued less than two months after the launch of the bZ4X, concerns loose steering wheel hub bolts that could cause it to detach while driving.
Toyota initially advised bZ4X owners not to drive the vehicle and suggested they notify their local Toyota dealer so they can pick up and store the car while it is waiting for repair. In return, the company would offer customers a free rental car.
But the letter to customers received by Electrician and confirmed by Borderland reveals Toyota is also offering some extra giveaways in return for the inconvenience, including a $ 5,000 credit, extended warranty, and free charging at EVgo-owned charging stations by the end of 2024 (assuming customers will get their cars back by then) . However, if the owner is unhappy with these options, Toyota says it will buy the vehicle back for $ 42,000 or more.
“We know our customers have many choices when it comes to purchasing a vehicle. We appreciate their loyalty and support them by taking them back, “Toyota said in a statement received by: Borderland. “However, if the customer does not want to use the options provided, we will offer to buy back his bZ4X.” Toyota adds that the buyout depends on the condition and circumstances of the owner.
Neither his letter nor his statement provide any additional context as to when the problem will be resolved. About 2,700 vehicles are affected by the recall, but it is unclear how many were actually delivered. The Subaru Solterra, which is built on the same platform, is also undergoing a recall.
The bZ4X is Toyota’s first attempt at a fully electric vehicle, and the start is a bit bumpy. Hopefully Toyota will remedy any remaining shortcomings before it starts supplying more vehicles and increasing production to meet its $ 17 billion goal of launching 30 new electric vehicles by 2030.